OpenAI and Microsoft face service outages affecting users of ChatGPT Work and Exchange Online, as both companies work on resolving the issues.
OpenAI and Microsoft are experiencing significant user outages as of Monday, affecting their key products. While both companies acknowledged the issues, there has been no indication that the outages are linked.
OpenAI reported that its enterprise AI offering, ChatGPT Work, faced elevated errors and latency issues lasting approximately three hours. Users have been unable to start or continue tasks on the platform, prompting OpenAI to inform customers on its status page about efforts underway to implement a fix.
By 2:24 PM ET on the same day, Downdetector data indicated that more than 1,100 users had reported problems with OpenAI’s services. Microsoft Outlook experienced a more significant impact, with around 4,600 users reporting issues shortly thereafter. Both platforms peaked in reports a little earlier in the day.
OpenAI’s ChatGPT account provided an update via X, stating, “ChatGPT Work isn’t working right now. Sorry about that, we’re working on a fix!” The service, launched in July, is an enterprise-focused agent intended to assist with complex projects such as creating polished slides and web applications, positioning itself as a competitor to Anthropic’s Claude Cowork.
Microsoft also faced difficulties, stating on X that users may encounter degraded functionality with Exchange Online features. The company is actively reviewing service telemetry and diagnostic data to determine the issue’s root cause.
Microsoft’s collaboration with OpenAI has evolved significantly since its initial investment of $1 billion in 2019, which eventually expanded to $13 billion as both firms deepened their strategic relationship. While they have partnered closely in the AI space, competition has emerged in various segments.
